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After Sales Service
Santec is one of the leading
manufacturers and exporters of a wide range of industrial hydraulic presses.
Any such industrial system requires complete technical support and prompt
after-sales-services, Santec provides 24x7 post sale support to meet any
technical support required by the customers. The after-sales service
operations are designed to substantially increase the efficiency of the
customers' plants and production capacity. In lieu of its exceptional
after-sales service, Santec gets solidifies its customer loyalty.
However, providing such world-class services arent easy. The
efficiency of the service operations is maintained through collaboration and
integration between different business units and their respective processes.
Integrated services from Santec help customers to streamline and align their
own operations. Moreover, the after-sales services also include customer
support, field service, warranty and claims management and service parts
management. This end-to-end approach enables comprehensive visibility and
high efficiency. The various facets of Santec's after-sales services are:
Santec offers tailor-made inspection for
the analysis and ranking of the its equipment or plants. Cost-effective and
reliable, these inspections are subjected to generate information regarding
the types of potential damages that may inflict on the plants. Using
advanced tools, the experts collect the data from inspection and analyze it
with known industry facts and determine the potential problems. This
provides the customers to focus on the maintenance resources in a timely
Santec provides supervise various
production processes at customers' facilities to verify the conformity of
the plants for proper functioning, as per the requisite codes and standards.
Shop supervision services extend a dual benefit. While they provide
corrective measures to the working plants, they also ensure preventive
measures. On-site and off-site inspection is done with expertise to handle
any sort of problem.
Santec provides its clients with a range
of project management services to enhance the capacity; to modify the
existing specifications; to fine-tune the plants as per new codes, etc. The
company assists customers through each stage of the project right from
conceptualizing to the commissioning and verifying.
Santec offers its services for auditing
the machines and plants on periodic basis. Auditing services involve
technical audits being carried out at vendors/suppliers facilities. The
service scheme consists of a range of tailor-made programs including single
visit as well as operating complete vendor appraisals and control schemes.